At Skyline drycleaner, we value the privacy of our customers and are committed to handling personal information responsibly. This Privacy Policy explains how information shared with us through our stores, website, customer support channels, or other service touchpoints may be used.
1. Information We Collect
Depending on the services you use, we may receive information that you voluntarily provide to us through:
- Our physical stores and service counters
- Our website or online platforms
- Customer care or call-centre interactions
- Service bookings, enquiries, feedback, and other customer communications
We take reasonable measures to protect the information entrusted to us and use it only for legitimate business and service-related purposes.
2. How We Use Customer Information
Information provided by customers may be used, where applicable and with the required consent, for purposes such as:
- Processing and managing service orders and requests
- Providing updates regarding the status of garments or orders
- Responding to customer queries and service requests
- Communicating important information related to our services
- Understanding customer feedback and improving our products and services
- Informing customers about new services, facilities, packages, or service offerings
- Sharing promotional communications, discounts, campaigns, or special offers where permitted
3. Customer Communications
To provide services and communicate relevant information, we may contact customers using communication details provided by them.
Depending on the nature of the communication and applicable preferences, contact may be made through:
- Phone calls
- WhatsApp or other approved messaging platforms
- SMS or text messages
- Physical or direct mail
- Other communication channels made available by Skyline drycleaner from time to time
4. Promotional Communications
Where applicable, customers may receive information about new services, promotional campaigns, special packages, discounts, or other offers from Skyline drycleaner.
Customers may request to stop receiving promotional communications through the applicable communication or opt-out mechanism provided by us.
5. Customer Consent
By voluntarily providing personal information to Skyline drycleaner through our stores, website, customer-care channels, or other service platforms, customers acknowledge that their information may be processed for the purposes described in this Privacy Policy, subject to applicable law.
Where consent is legally required for a particular use of information, we will seek such consent in the manner required by applicable law.
6. Updates to This Policy
Skyline drycleaner may revise or update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or applicable legal requirements.
The latest version of the Privacy Policy will apply to information handled by us from the effective date of the updated policy.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you may contact Skyline drycleaner through our customer-support channels.