These Terms & Conditions govern the acceptance, processing, and delivery of garments and other articles submitted to Skyline drycleaner for laundry, dry-cleaning, and related services. By submitting any article for processing, the customer is deemed to have read, understood, and accepted the following terms.
1. Bill / Service Receipt
Customers are advised to retain the original bill, receipt, or challan provided at the time of handing over their garments. This document should be presented when collecting the processed articles.
2. Standard Processing Time
The usual turnaround time for our services is:
- Dry Cleaning: Up to 96 hours
- Laundry: Up to 72 hours
The above timelines are indicative and may vary depending on the nature, quantity, fabric, treatment required, or circumstances beyond our reasonable control.
3. Delivery Without Original Receipt
If the original bill, receipt, or challan is lost or unavailable, delivery may be made only after satisfactory verification of the customer's identity and ownership of the articles. Additional verification may be requested at our discretion.
4. Express / Urgent Services
Express or urgent processing, wherever available, will be subject to operational feasibility and shall attract an additional charge of 50% over the applicable standard service charges.
5. Inspection at the Time of Delivery
Customers are requested to inspect their garments and other articles carefully at the time of delivery. Any visible issue should be brought to our attention before accepting the articles. Complaints regarding visible damage or condition raised after delivery may not be accepted.
6. Service-Related Complaints
If a customer has any concern regarding the quality of a service, the same should be communicated to the concerned store or Skyline drycleaner within 24 hours of delivery. This allows us to examine the matter and take appropriate action wherever possible.
7. Uncollected Articles
Customers are requested to collect their processed articles within 15 days of the scheduled delivery date. Articles not collected within this period shall remain at the customer's risk, and Skyline drycleaner shall not be responsible for any subsequent deterioration, damage, loss, or change in condition.
8. Fabric, Colour & Embellishment Risks
Certain garments may naturally be susceptible to colour fading, colour bleeding, colour transfer, shrinkage, texture changes, or damage to embroidery, prints, embellishments, beads, sequins, trims, buttons, ornaments, or other decorative elements during the cleaning process. Such risks may exist even when appropriate professional care is taken.
9. Stain & Spot Treatment
Skyline drycleaner makes reasonable efforts to treat stains, spots, marks, and other visible impurities. However, complete removal cannot be guaranteed, particularly where stains are old, chemically treated, permanent, or deeply embedded in the fabric.
The outcome of stain treatment may vary depending on the fabric, nature of the stain, previous treatments, age of the garment, and other factors. The presence of a residual stain shall not, by itself, constitute grounds for a refund or reduction in the applicable processing charges.
10. Articles Accepted at Customer's Risk
All articles are accepted for processing based on the information and condition available to us at the time of acceptance.
Skyline drycleaner shall not be responsible for damage arising because an article is inherently unsuitable for the cleaning process, has inadequate construction, has deteriorated due to age or usage, or contains materials that do not withstand normal professional cleaning procedures.
11. Pre-Existing & Inherent Defects
Issues such as tearing, holes, cuts, scratches, shrinkage, colour changes, stains, fabric deterioration, or other defects may become noticeable during processing because of pre-existing conditions, manufacturing defects, inferior or adulterated materials, ageing, previous wear and tear, or prolonged exposure to environmental conditions.
Such conditions shall not be treated as damage caused by Skyline drycleaner unless established otherwise.
12. Accessories & Decorative Components
Skyline drycleaner shall not be responsible for damage, loosening, detachment, or deterioration of jewellery, ornaments, buttons, hooks, zippers, beads, sequins, embroidery, prints, appliqués, accessories, or other decorative components attached to the garment.
13. Valuables & Personal Belongings
Customers must check all pockets and compartments before handing over garments for processing.
Skyline drycleaner shall not be responsible for cash, jewellery, documents, electronics, accessories, valuables, or any other personal belongings inadvertently left inside garments or articles submitted for cleaning.
14. Delivery Delays & Unforeseen Circumstances
We make every reasonable effort to complete processing and delivery within the communicated timelines. However, delays may occur due to circumstances beyond our reasonable control, including operational disruptions, transportation issues, natural events, governmental restrictions, accidents, or other Force Majeure events.
In such circumstances, delay alone shall not entitle the customer to compensation, refund, or reduction in service charges.
15. Responsibility for Uncollected Articles
Articles that remain uncollected for more than three weeks from the scheduled delivery date shall be entirely at the customer's risk. Skyline drycleaner shall not be responsible for their subsequent condition, deterioration, loss, or damage, subject to applicable law.
16. Loss or Damage Due to Unforeseen Events
Skyline drycleaner shall not be responsible for loss or damage resulting from events beyond its reasonable control, including fire, burglary, theft, natural calamities, accidents, or similar unforeseen circumstances, subject to applicable law.
17. Special / Premium Garments
Designer wear, luxury garments, delicate fabrics, premium materials, heavily embellished articles, bridal wear, or garments requiring specialised treatment may be subject to different processing charges.
The applicable price will be determined after inspection of the article by our authorised personnel and will be communicated to the customer before processing, wherever practicable.
18. Compensation for Eligible Damage
Where Skyline drycleaner is determined to be responsible for damage to an article during processing, and the damage is not covered by any of the exclusions or limitations mentioned in these Terms & Conditions, the maximum compensation shall be limited to the lower of:
- 10 times the applicable processing charges for the affected article; or
- INR 2,500.
This limitation shall apply subject to applicable law and any rights that cannot legally be excluded or limited.
19. Customer Responsibility
Customers are responsible for providing accurate information regarding the article, including any known fabric sensitivities, previous damage, special care requirements, or other relevant details that may affect processing.
20. Dispute Resolution & Jurisdiction
Any dispute arising in connection with our services shall be subject to the jurisdiction of the competent courts at Noida, Uttar Pradesh, subject to applicable law.
21. Modification of Terms
Skyline drycleaner reserves the right to update, modify, add, or remove provisions of these Terms & Conditions from time to time. The revised terms may be made available through our stores, websitelication, invoice, or other appropriate communication channels.
22. Acceptance of Terms
By submitting any garment or article to Skyline drycleaner for processing, the customer confirms that they have had an opportunity to read and understand these Terms & Conditions and agree to be bound by them, subject to applicable law.
23. Use of Garment Images
Skyline drycleaner may capture photographs or images of garments/articles for service documentation, quality-control, training, record-keeping, or promotional purposes. Any such use will be carried out subject to applicable law and our privacy practices.